Shipping & Returns

Orders placed on this website are processed through our secure Shopify checkout. You will receive an order confirmation by email as soon as your order is placed, and a shipping confirmation with tracking once it ships.

Orders ship within 1 to 2 business days and are fulfilled from Amazon's fulfillment network.

We currently ship orders placed on this website within the United States only.

Standard shipping is free on every order. Express shipping is available at checkout for $15.

Delivery time depends on your location and the shipping option you choose. Your shipping confirmation includes the carrier and an estimated delivery date.

A tracking number is emailed to you when your order ships. If you have not received a shipping confirmation within a few business days of ordering, contact us with your order number.

To return an order placed on this website, email info@ruggedpeaksoutfitters.com with your order number and the reason for the return. We will reply with return instructions and a return label.

Returns are accepted within 30 days of delivery. Items must be unused, with tags and packaging.

If the item is defective, we provide a prepaid return label. For change-of-mind returns, return shipping is paid by the customer.

Refunds are issued to the original payment method within 5 to 10 business days of our receiving the return.

We currently offer one product in one colorway, so exchanges work as a return and a new order. Email info@ruggedpeaksoutfitters.com and we will walk you through it.

If your order arrives damaged or defective, email info@ruggedpeaksoutfitters.com with your order number and photos of the item and packaging, and we will arrange a replacement or refund.

Please report damaged or defective items within 7 days of delivery.

Orders are sent to fulfillment shortly after they are placed, so changes are not always possible. If you need to change or cancel an order, email info@ruggedpeaksoutfitters.com with your order number as soon as possible and we will do what we can before it ships. Once an order has shipped, it can be handled as a return.

Orders placed on Amazon.com are serviced through your Amazon account. Shipping updates, returns and refunds for Amazon orders go through Amazon's Your Orders page and Amazon's return policy, not the policies on this page.